IP Telephony and Voice Communications

Our Product Range includes:
  • Ericsson-LG IPECS UCP IP systems








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  • Avaya IP Office Telephone Systems












  • GN Netcomm and Plantronics Headsets











  • Uniden and Panasonic Cordless Phones

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iPECS from Ericsson-LG is a pure IP communication solution developed with the small and medium size business in mind. Its design is modular so it is easy to grow as your business grows and with a fully distributed IP architecture it provides your business with the latest productivity tools and communication applications where ever your offices or staff are located.
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*Subject to conditions 

          

      

Avaya solutions provide the communications and real-time collaboration capabilities small and midsize businesses need to stay competitive, cost efficient, and customer focused. Avaya helps people work together with speed and efficiency–using the devices and applications that best suit their needs. With applications designed specifically for mobile workers, office staff, customer service agents, and management personnel, you’ll get the right tools to help the right people stay connected and accessible and keep operations moving.

IP Office

Scale

  • From five to 3000 users 
  • Connect up to 150 IP Office systems 
Supported telephony devices
  • IP phones
  • Digital phones
  • Analog phones
  • Softphones
  • Analog and Digital Cordless (including DECT)
  • Any mix of the above

Third Party Integration

  • TAPI Link lite
  • TAPI Link Pro
  • DevLink Pro

Administration

  • Web based - centrally managed
  • Windows client 
  • Database back-up and restore

Contact Center

  • Five to 250 agents
  • Multichannel – Voice, email, web chat, fax, SMS
  • Skills based routing 
  • Browser based clients 
  • Windows clients
  • Integration to CRM solutions
Mobility
  • Make and receive calls over Wi-Fi/3G/4G data networks
  • Visual voicemail
  • Supervised and unsupervised transfers
  • Conference controls
  • Geo-location presence and tracking
  • Integration with Microsoft Outlook Calendar

  • Avaya one-X® Mobile application
  • Android
  • iOS
Desktop Client
  • Browser based UI

  • Up to 3000 users (Select Edition)

  • Microsoft Lync integration

  • Salesforce.COM plug-in

  • Microsoft Outlook plug-in